Quotes, or estimates, are good for 30 days unless stated otherwise. This term is subject to seeing the final artwork to confirm any quotes.
TURN AROUND TIMES
Our standard turnaround time is currently 7-10 business days from the time that your order is finalized and approved. “Standard turnaround” refers to orders with standard print specifications. Sublimated items vary by season and are not considered "standard print specifications". Standard Turn Around Times may be impacted by the season, or by large orders.
Additional services and speciality printing methods will add to the standard turnaround time. If you have a specific deadline (see In-Hands Date below) that you need to have met, please notify us when placing your order. Taking more than 24 hours to approve your order will add to your turnaround time. Rush Fees may apply to orders needing a quicker turnaround time than what our standard turnaround time offers. Hall of Fame Apparel will not be held responsible for missing deadlines due to delayed approvals, weather conditions, power supply interruptions, vendor shortages and errors, shipping errors, or any acts of God.
If we expect or foresee any problems in advance, we will be sure to notify you and work with you to rectify them.
If you have a specific deadline (in-hands date) for your order that is sooner than what our standard turnaround time would deliver, please notify Hall of Fame Apparel immediately. Orders needed sooner than our standard turnaround time for your order may incur a rush fee.
Orders that require an in-hands date sooner than our standard turnaround time (per the order specs and services) are subject to rush fees.
Rush time frames are based on our current production schedule and do not include shipping time. Hall of Fame Apparel will not be held responsible for shipping issues once your order has left our facility. Above Rush Fees may change depending on current demand and must be approved prior to ordering.
Art not supplied in print ready format, as specified in our File Prep section, is subject to be billed at our current rate. We will always give you an estimate before doing this work. Any art preparation done is the property of iNK Screen Printing. For example, if you supply artwork for your order which we must create the separated art file for, you do not own the separated art file. That separated file is the property of Hall of Fame Apparel, although the artwork itself, is still your property.
All files must be 300 DPI or vector format. The design should be sized to the size you would like it to print. Text must be converted to outlines. Printing can only be as good as the artwork. Hal of Fame Apparel will not be responsible for poor quality printing due to poor artwork. Hall of Fame Apparel is not responsible for any misspellings, errors, or issues in your art file. We do our best to catch these errors and point them out to you, but we may not catch them all. If it is in your art file and on your approval, that is how we will print it.
Preferred file formats include PDF, AI, EPS, SVG for printing and DST or EMB for embroidery.
All artwork must be approved online. Artwork must be checked for spelling, color, sizes ordered, placement of the art and accuracy of artwork by the customer. Hall of Fame Apparel will not accept responsibility for corrections not implemented and/or requested after artwork approval. Upon receiving your initial mockup, you will be allowed one additional set of revisions free of charge. Any additional revisions past that point may incur an additional Art Preparation fee to be billed at our current rate. Changes to the artwork after approving the mockup could push back your ship date. We will not be responsible for errors, misspelling, or otherwise in approved digital mockups and artwork. Any modifications requested after customer approval will result in production delays and could require additional expenses.
We fully stand behind our work. If for any reason we make a mistake printing your order and it is not what was agreed upon and falls outside of these Print Policies & Guidelines, we will gladly reprint your order within 10 business days. We do not offer refunds. Misprinted orders do not included orders that were changed after initial approval. If orders approved and and changes made after production, this would be considered a new order.
Hall of Fame Apparel will not be responsible for items that are out of stock. All purchasing of products is done on an order-by-order basis. Very few goods are stocked at our facilities. We do our best to provide you with an accurate inventory prior to your order being placed, but we cannot “hold” goods from the time you receive a quote to the time you actually place the order. Should items become out of stock, we will do our best to find a replacement and get it approved by you prior to using it for your order.
Orders that are cancelled prior to printing will be subject to a Cancellation Fee based on the total order value. Cancellations will not be accepted once shirts have been printed. Cancellation fees are as follows:
There will be a $35.00 fee for returned checks.
We ship via UPS, USPS & FedEx. To view normal transit times, see our shipping map. A tracking number will be sent to you shortly after your order has left our facility. Hall of Fame Apparel will not be responsible for shipping transit complications for any reason such as errors, weather, strikes, or otherwise. Shipping time is not included in our turnaround times. Shipping expenses are the sole responsibility of the client and will be added to your invoice unless otherwise agreed upon prior to your order. Shipping costs may not be included in quotes. Hall of Fame Apparel assumes no responsibility for goods once they have left our facility. We will ship to the address on your quote and will not be responsible for shipping to a wrong address if it was listed incorrectly.
We enjoy showing off your product and our craft to the world. It’s a great way to showcase our skills and send some of our followers and fans your way as well. We do this by taking photos and posting them online via social platforms, such as, but not limited to, Instagram, Facebook, and Google+. Please be sure to notify your Account Executive when placing your order if you are not comfortable with us photographing and sharing your shirt socially. If you do not notify us, we will assume that we have your full permission to post photos of your shirt(s) online.
At iNK Screen Printing, we take your privacy seriously and will only use your personal information to provide the products and services you have requested from us. We will not sell your data or use it for any other purposes than this.
From time to time we would like to contact you with details of other services, content, and resources we provide. By providing us with your email address, you are opting into our terms and services agreement, and providing consent for us to contact you in regard to these items. If at any time you no longer wish to receive email communication from us, please let us know immediately by replying to the email you were sent or by clicking the unsubscribe button on any of our emails.